Natupo FAQ
Product Usage
Q: How do I use the Natupo Handheld Sealer with the zipper bags?
A: It's simple!
1. Fill & Zip: Place your food in the Natupo zipper bag. Ensure the bag is flat and the white circle (air valve) is facing up. Firmly slide your fingers across the zipper to close it.
2. Seal: Place the nozzle of the Handheld Sealer firmly over the white circle on the bag. Press and hold the Vacuum Button until the process completes automatically.
Q: Can I use other brands of vacuum bags with the Natupo sealer?
A: For optimal performance and to ensure a perfect, leak-proof seal every time, we highly recommend using genuine Natupo zipper bags. They are specifically designed to work with our sealer's air valve and suction power.
Q: How do I clean the sealer?
A: Simply wipe the exterior of the sealer with a soft, slightly damp cloth. Ensure the device is unplugged or powered off. Do not submerge the sealer in water or use any harsh chemicals.
Performance & Specifications
Q: How long does the battery last on a single charge?
A: The Natupo Handheld Sealer is built for endurance. On a full charge, you can vacuum seal approximately 50-100 bags, making it perfect for home use and travel.
Shipping & Delivery
Q: Where do you ship from, and how long does delivery take?
A: For fast and reliable delivery, all US orders are shipped from our local warehouse within the United States via USPS. You can expect your order to arrive within 2-4 business days after it leaves our facility.
Q: How can I track my order?
A: Once your order ships, we will send a shipping confirmation email with your tracking number and a link to monitor your package's journey directly to your inbox.
Payments & Returns
Q: What payment methods do you accept?
A: We offer a variety of secure payment options, including all major credit/debit cards (Visa, Mastercard, American Express, JCB), Apple Pay, Google Pay, and PayPal.
Q: What is your return policy?
A: Your satisfaction is our priority. We offer a "No Questions Asked" 30-Day Money-Back Guarantee from the date of delivery. If you're not completely happy, you can return the product for a full refund. Visit our Return Policy Page for detailed instructions.
Troubleshooting
Q: My handheld sealer does not start when I press the Vacuum Button. What should I do?
A: Please follow these steps:
1. Check the Charge: Ensure your sealer is adequately charged. Connect it to a power source using the provided cable and allow it to charge fully.
2. Check the Bag & Seal: Make sure the bag's zipper is completely closed and the Handheld Sealer is pressed firmly and evenly over the gray valve.